Last updated: 1 January 2026
1. Information We Collect
When you enquire about or book a trek, we collect your name, email address, phone number, travel dates, group size, and any additional details you provide. We also collect usage data through standard web analytics to improve our website.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and process bookings
- Organise your trek (including sharing necessary details with local operators and guides)
- Send you booking confirmations, travel documents, and pre-departure information
- Send occasional updates about new treks and offers (you can unsubscribe at any time)
- Improve our website and services
3. Sharing Your Information
We share your personal information only when necessary to deliver our services:
- With our local trekking operators and guides to organise your trip
- With airlines and accommodation providers as needed for your booking
- When required by law
We never sell your personal information to third parties.
4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Payment information is processed through secure, encrypted channels.
5. Cookies
Our website uses cookies for basic analytics and to improve your browsing experience. You can disable cookies in your browser settings, though some features may not work as intended.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information. To make a request, email us at contact@mateinthemountains.com.au.
7. Contact
For any privacy-related questions, contact us at:
Mate in the Mountains
Level 3, Suite 329/98-100 Elizabeth Street
Melbourne, VIC 3000
Australia
contact@mateinthemountains.com.au